Nokxeller Microdispersions, focused on the manufacture of polyurethanes for high performance coatings, proposes to ensure a competitive differential based on quality of its products , the personalized service to our customers and the ethical way we relate . Meeting the applicable requirements , ensuring continuous improvement of our Quality Management System .
Quality Objectives:
QUALITY POLICY GUIDELINES | QUALITY OBJECTIVES | INDICATORS |
Product Quality | Ensuring quality and high performance products; | Deprecated Products |
RFT | ||
Product Returns | ||
Participation in fairs and congresses. | ||
Personalized service | Enhance products and processes with the support of new technologies; | Participation in fairs and congresses. |
Ethics in Relationships | Ensuring transparency and trust in relationships; | Customer satisfaction survey. |
Other relationships are only monitored | ||
Compliance with Applicable Requirements | Meet relevant requirements for CLIENTS | OTIF. |
Customer complaints. | ||
Customer satisfaction survey. | ||
Meet relevant requirements for SHAREHOLDERS | RFT | |
Loss Reduction | ||
Customer Complaints | ||
Customer satisfaction survey. | ||
NET Promoter Score | ||
Financial Indicators (Profitability) | ||
Meet relevant requirements for SUPPLIERS | Supplier demonstrations are only monitored | |
Supplier Quality Index | ||
Continuous improvement of the QMS | Promote the efficiency and improvement of processes and products; | Loss Reduction |
Deprecated Products | ||
RFT | ||
OTIF | ||
Process changes are only monitored | ||
Promote partnerships with suppliers of high quality raw materials; | Supplier Quality Index | |
Maintain a healthy environment, stimulating quality through awareness and training, infrastructure, recognition of individual talents. | Performance Evaluation Notes |
